8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced a partnership with SpinSci Technologies to deliver a patient care solution that integrates 8×8 Contact Center with leading Electronic Health Record (EHR) systems such as EPIC, Oracle Cerner, AthenaHealth, and Meditech. The partnership enables improved patient engagement, streamlined healthcare workflows, and secure, compliant data management.
SpinSci’s Patient Assist Technology provides high touch assistance via any digital channel, giving agents a 360° view of the patient record, helping to drive speed to care. This partnership between SpinSci and 8×8 enables healthcare organizations to:
• Streamline agent and operational efficiency.
• Enhance patient experiences by increasing patient intake while decreasing handle times.
• Deliver personalized care to patients.
• Reduce regulatory compliance risks with secure, HIPAA-compliant data management.
• Ensure seamless connectivity across platforms while enabling organizations to purchase jointly integrated solutions directly from 8×8 and channel resell partners.
According to SpinSci, healthcare organizations leveraging their Patient Assist solution saved a combined 6 hours per day, including an average decrease of 43 seconds per call for identifying and verifying patients. These consolidated workflows were shown to dramatically reduce the average number of clicks to execute and access patient care, allowing health-care providers to focus less on administrative tasks and more on delivering high-quality care.
EGHT shares closed Wednesday at $2.58
